Refund Policy

You can request a refund within 7 days of a payment for a paid plan (Individual, Creator, or Agency), subject to the conditions below.

If you haven't published any active tour under the paid plan yet, you're eligible for a full, no-questions-asked refund within the 7-day window — just contact support.

If you've published a tour and it has received a significant number of views — indicating the public tour has actually been used — it's no longer eligible for a refund, even within the 7-day window.

Refunds aren't self-service. Email [email protected] with your account email and the payment you'd like refunded, and we'll check eligibility and confirm.

Once we approve a refund, it's issued back to your original payment method through Razorpay and typically appears within 5–7 business days, depending on your bank or card issuer. We'll also adjust your plan and account access to match.