Delete Your Account

Account deletion is self-service, done from the Deko360 website — sign in at deko360.com even if you originally signed up through the Android app, which doesn't have a delete-account option yet.

1. Sign in — Sign in to your account on the Deko360 website.
2. Open Settings — Go to Settings, then the "Danger Zone" section.
3. Confirm — Type DELETE into the confirmation field and click "Permanently delete my account."

You can also email [email protected] from the address on your account and ask us to delete it for you.

• Sign-in is disabled right away — you're signed out and can no longer log in with that account.
• Every session and device is signed out immediately — not just the browser you deleted from, including the Android app.
• Any active subscription is cancelled immediately, not at the end of the billing cycle — you won't be charged again.

Your tours, scenes, hotspots, and uploaded panoramas are kept for 30 days after you delete your account, in case the deletion was a mistake — there's currently no self-service way to undo it within that window, so contact [email protected] right away if you need to. After 30 days, everything is permanently and irreversibly deleted, including the underlying files in storage.

If you created tours or VR images inside a workspace owned by someone else (for example, as an invited editor), that content isn't deleted when you delete your account — it stays under that workspace owner's control, just without your name attached to it, and it's never part of the 30-day purge.